Job Information
State of Minnesota Administrative and Executive Support Manager - Administrative Officer in St. Paul, Minnesota
Working Title: Administrative and Executive Support Manager
Job Class: Administrative Officer
Agency: Teachers Retirement Association
Job ID : 85112
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 03/24/2025
Closing Date : 04/14/2025
Hiring Agency/Seniority Unit : Teachers Retirement Assoc / TRA-Managerial
Division/Unit : TRA Finance
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : Yes - Up to 25%
Salary Range: $34.66 - $50.52 / hourly; $72,370 - $105,485 / annually
Classified Status : Classified
Bargaining Unit/Union : 220 - Manager/Unrep
FLSA Status : Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with administrative support and customer-facing leadership experience for our Administrative and Executive Support Manager role.
Our Administrative and Executive Support Manager position exists to manage TRA’s Administrative Support Department, which includes lobby services, office mail and imaging operations, facility issues, TRA’s vehicle program, and executive administration. In this role, the incumbent will help to coordinate TRA’s Board of Trustee election and appointment processes, and will independently administer complex administrative and technical services associated with Executive and Board related programs and activities. The incumbent will further provide a broad range of administrative services for internal staff, including overseeing facility repair and remodel requests. Lastly, the incumbent will also serve as TRA’s Employee Engagement Coordinator who is responsible for developing/implementing strategies and coordinating events with Executives and Human Resources, in order to enhance/maintain employee morale and overall employee job satisfaction, as well as to support a positive work culture that aligns with the mission and vision of TRA.
This position is located in our St. Paul, Minnesota office and will require the incumbent to work a schedule that includes in-person work. Additionally, travel may be required up to 25% of the role.
Minimum Qualifications
Four (4) years of progressive, professional experience in a customer-facing organization providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.
A Bachelor’s degree in Accounting, Finance, Business or Public Administration, Math, Economics, or a related field may substitute for one (1) year of experience.
Experience must demonstrate the following:
Leadership responsibility requiring the supervision/leadwork of staff and/or management of major enterprise project(s).
Responsibility to successfully provide in-person, virtual, and telephonic administrative support services to customers.
Responsibility to resolve external customer matters, including escalated concerns, with accuracy, privacy, and respect.
Demonstrated strong mathematical aptitude (in a professional setting) to manage a budget for a work unit.
Ability to plan, organize, and successfully manage competing priorities, deadlines, and employee scheduling.
Ability to diagnose problems and recommend solutions for process improvement purposes.
Ability to collaborate on the development of comprehensive customer service protocols to best serve TRA members, internal employees, and other stakeholders.
Strong interpersonal, written communication skills, and verbal communication skills necessary to collaborate on enterprise projects and initiatives; communicate information about sensitive topics; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.
Advanced proficiency in using Microsoft Word, Excel, Access, PowerPoint, Outlook, Cisco WebEx, or equivalent software packages.
A valid driver’s license will additionally be required to manage the TRA vehicle program and vehicle maintenance.
Successful candidates must possess the ability to secure own transportation for business travel, if a TRA vehicle is not available for use.
Successful candidates must further also be willing and able to work at our St. Paul Office on most business days in order to ensure the achievement of work objectives. Some telework may be permitted.
Preferred Qualifications
Experience supervising lobby or front desk staff.
Experience working for a public or private institution providing financial services.
Experience managing a budget for a work unit.
Experience supporting Executive staff and/or a Board with stakeholder management, as well as assisting in the administration of organizational programs and activities.
Experience with office mail/courier, scanning, and/or imaging processes and systems.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
* Successful candidates must pass past-employer reference checks and a criminal background check. *
It is the policy of TRA that all finalist(s) submit to a background check prior to employment. The background check may consist of the following components:
State of Minnesota state government employment records check (applies to current and past State of Minnesota state government employees only)
Criminal History Check
Employee Reference Check
Social Security and Address Verification
Education Verification
Driver's License Check
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.