AMVETS Jobs

Job Title

IT Support Desk Analyst II

Requisition

JR000014147 IT Support Desk Analyst II (Open)

Location

Webster Groves (Pharma) - USA038

Additional Locations

St. Louis, MO

Job Description

The IT Support Desk Analyst II is a liaison between IT and all users of computing devices within the enterprise. The IT Support Desk Analyst II will have significant knowledge in subject matters pertaining to computing devices, such as desktops, laptops, tablets, and mobile phones. The IT Support Desk Analyst is responsible for understanding the general configurations and settings of company issued computing devices and capable of troubleshooting and resolving issues to restore the devices into full functioning capacity for authorized users. The role interacts directly with users in all positions within the company from individual contributors to executive leaders either via phone or in person.

Essential Functions

• Acts as the main point of contact for technical support for personal computer systems, software, hardware, and network connectivity, including Office suite, Active Directory, 365, ethernet topology, TCP/IP/SFTP, mobile devices, and network printers/copiers.

• Installs, configures, and troubleshoots desktop systems, workstations, and network connectivity.

• Provides support through deskside, phone, and remote assistance methods, utilizing team resources and knowledge base for solutions, with timely ticket documentation and closure, end-user communications, and training.

• Assists in developing and maintaining standard workstation images, package builds, and application deployment, and provides backup support to hardware configuration center and call center, including user account provisioning.

• Tracks PC-based software licenses and maintains accurate user inventory of equipment, while managing select vendor relationships.

• Participates in staff and team meetings, develops an understanding of supported technologies and business processes, and fosters relationships within IT and with customers.

• Engages in a development planning process for career goals and incorporates development activities into objectives.

• Handles difficult customers or situations diplomatically, incorporating customer feedback for improvement, and participates in deployment planning efforts, acting as a primary contact for critical functions.

• Manages administrative tasks effectively alongside technical responsibilities.

Minimum Requirements

• Bachelor’s degree in information technology or a related business field such as Information Systems or Computer Science strongly preferred.

• 5+ years of experience in Information Systems, specializing in Help Desk or Desk-side Support roles.

• Demonstrated ability to deliver exceptional customer service.

• Excellent verbal and written communication skills, with a talent for effective listening.

• Works autonomously with minimal guidance, keeping management informed of pertinent matters.

• Extensive expertise with requisite technologies, capable of handling advanced and intricate tasks.

• Advanced problem-solving abilities, including collaborative analysis and resolution of hardware and software issues across all supported platforms.

• Thorough comprehension of the business operation's technology usage, consistently leveraging this insight in daily support and when addressing challenging or critical issues.

Preferences:

• Proficiency in SCCM, Intune/AutoPilot, MDM, and the Microsoft 365 Suite including Azure, Exchange, Teams, SharePoint, and OneDrive.

Organizational Relationship/Scope:

This is an individual contributor position reporting to the IT Manager (Support Desk) in the Specialty Generics IT organization. This position interacts with all computer users within the company.

Working Conditions:

Normal office environment.

Moving of computers, printers, and related hardware required.

#LI-LM1

Mallinckrodt is a global specialty p harmaceutical business that develops, manufactures, markets and distributes specialty pharmaceutical products. Areas of focus include therapeutic drugs for autoimmune and rare disease specialty areas like neurology, rheumatology, nephrology, ophthalmology and pulmonology; immunotherapy and neonatal respiratory critical care therapies; and analgesics and central nervous system drugs. The company's core strengths include the acquisition and management of highly regulated raw materials; deep regulatory expertise; and specialized chemistry, formulation and manufacturing capabilities. The company's Specialty Brands segment includes branded medicines; its Specialty Generics segment includes specialty generic drugs, active pharmaceutical ingredients and external manufacturing.

To learn more about Mallinckrodt, visit www.mallinckrodt.com.

Mallinckrodt Pharmaceuticals (“the Company”) maintains a continuing policy of non-discrimination in employment. The Company is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), political activities or affiliation, race, sex (including pregnancy, child birth, breastfeeding and medical conditions related to pregnancy, child birth or breastfeeding), gender, gender identity and gender expression, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations on every location in which the company has facilities. This policy of non-discrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Mallinckrodt Pharmaceuticals is required to report certain payments or transfers of value (such as expense reimbursement, meals, transportation) made to U.S.-licensed healthcare professionals in compliance with the federal Physician Payment Sunshine Act (i.e. Open Payments) and certain state laws.