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Office Applications Support Specialist

Duties:

Works with Information Systems applications staff to develop data integration components between Microsoft Office applications, third-party applications and/or mainframe applications.
Analyzes user needs and software requirements to determine integration method.
Recommends processes for automating multi-platform data exchange.
Provides support during implementation of new or modified systems.
Designs and supports MS applications, macros and templates.
Assists the Help Desk in ongoing support of enterprise desktop solutions.
Sets up meeting rooms with presentation equipment, including hardware setup; ensures all necessary connectivity is in place.
Develops and maintains a training schedule.
Conducts training and workshop sessions.
Creates end-user documentation.
Works with mathematical concepts such as probability and statistical inference.
Applies concepts such as fractions, percentages, ratios, and proportions to practical situations.
Organizes and maintains training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
Completes special projects and assignments as requested by Application Support Manager and/or Information Systems Director.
This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

Education and Experience:

Bachelor's degree in Computer Information Systems or computer-related field and a minimum of one year of full-time experience in a technology position with multi-platform data integration responsibilities; OR Associate degree in Computer Information Systems or computer-related field and a minimum of three years of full-time experience in a technology position with multi-platform data integration responsibilities.
Experience must include a minimum of one year of full-time experience in a customer support environment using computerized software.

Special Requirements:

Valid driver's license and access to a reliable vehicle.
The physical ability to lift 30 lbs. at least three feet off the ground is necessary to perform job duties.

Required Knowledge and Skills:

Clear understanding of PC hardware and software, Microsoft applications, various file formats and multiplatform data integration.
Advanced knowledge of the creation and use of MS Office macros.
Ability to present information to department heads, elected officials, and/or Board of Commissioners effectively.
Data entry, keyboarding, typing and telephone skills.
Strong interpersonal and communications skills, verbal and written, at all levels within the organization.
Diplomatic and effective in interacting with customers.

Desired:

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