Job Information
Kohler Co. Retail Assistant in St. Andrews, United Kingdom
About Us
The Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com
Why Join Us?
St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable experiences for our guests.
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. Throughout your career with us, you’ll have access to a wide range of different training opportunities; providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our Employee Assistance Programme and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts on accommodation, food & beverage, and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5-star service for yourself.
A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability
About the Role
With a busy and exciting high season approaching us for 2024, we have new opportunities within The Pro Shop, situated within Old Course Hotel. We are currently recruiting an enthusiastic and friendly Retail Assistant to join our existing team, in providing exceptional customer service to our guests.
Duties and Responsibilities
Excellent Customer Service – Exceed guest expectations and deliver a memorable experience. Build relationships with guests, customers, and colleagues.
Encouraging sales and working towards a sales target.
Assisting guests and customers by showing excellent product knowledge.
Visual Merchandising – Ensure a high standard of cleanliness throughout retail shops. Regular window display changes & upkeep of shop appearance and stock levels.
Stock Control – Regular spot checks and assistance with month end stock takes.
Online Gift Card Fulfilment– Monitor online website and complete Gift Cards..
Shop Floor – Assisting guests and customers, demonstrating excellent product knowledge, encouraging sales, and working towards shop targets.
About you
You will be a confident, friendly, and highly motivated individual who can demonstrate high standards and excellent customer service within a retail setting. Having excellent communication skills and enjoying working as part of a team are essential for this role, as you’ll support our Golf Operations Team with creating a memorable experience for our guests and visitors. Ideally, you will also have an interest and understanding in Golf, along with knowledge of the local area.
Salary
This is a casual contract working up to 40 hours per week until 31st October 2024. This role includes an element of weekend working and during our high season, early and late shifts may be required. Shift patterns and working hours will be discussed during interview.
A competitive hourly rate from £10.17 to £11.77 per hour is offered, depending on experience along with a vast range of associate benefits.
Job Types: Temporary contract, Zero hours contract
Salary: £10.17-£11.77 per hour
Benefits:
· Free on-site parking
· Lunch meal provided on-site
· Free fitness and leisure access
· Generous discounts in our food and beverage outlets
· Generous discounts in our award-winning spa
· Free Golf at our Dukes golf course
· 24/7 employee assistance line - All our associates are eligible to access the Hospitality Action’s Employee Assistance Programme (EAP) which is an assistance line supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare. Like the industry it serves, the assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages. The benefits available include access to debt advice and legal guidance
· Bespoke wellbeing programme with regular external facilitators
· Subsidised taxi service at certain times
*All benefits subject to availability
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
To request a copy of the full job description, please contact: recruitment@oldcoursehotel.co.uk
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!