Job Information
Ideal Steal Inc. Account Manager in Springfield, Ohio
ACCOUNT MANAGER
Location: Springfield, OH
Full Time -- Monday through Friday -- 8 am to 5 pm -- In person
Job Overview:
The Account Manager is responsible for receipt and entry of customer purchase and change orders, coordination with the sales team regarding customer needs, and other duties related to the end-to-end process.
Responsibilities:
Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders. Provide accurate information regarding pricing and availability, order tracking and product solutions for our customers
Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure first-rate customer care
Process incoming requests from customers for returns and/or credit within guidelines, and when applicable, giving estimates for repair/replacement and providing follow up to ensure timely processing
Gain specialized knowledge about our products and applications
Follow established procedures to complete work
Maintenance of customer requirements and pricing
Job Requirements:
Ability to multi-task and manage several duties simultaneously is essential