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Wayfinders Program Representative in Springfield, Massachusetts

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Program Representative. The Program Representative furthers our mission by providing information and assistance to community members, landlords, and funding agencies regarding individual and family housing assistance program services. The candidate will work fully onsite. Responsibilities include: Meet with clients to gather and review applications for rental assistance Assess information and determine new and continued eligibility, explaining relevant funding source requirements and regulations Educate tenants and landlords on program regulations, guidelines, and their respective obligations Assist tenants in the development of accommodation action plans, when necessary, in accordance with the Americans with Disabilities Act (ADA) Gather and report on rental rate comparisons for use in the review of rent reasonableness Assist tenants in the resolution of issues that may be identified during property re-inspection to ensure successful inspection and continued rental assistance eligibility Prepare file content to ensure all required forms, notes, and documents are included in tenant records within established deadlines; provide monthly statistical data as required Provide information and interact with community members, landlords, housing authorities, to assist individuals in their search for or retention of affordable housing Work collaboratively to ensure the timely and effective processing of rental assistance requests Conduct home visits and fieldwork as necessary Assist in staff training relative to housing assistance eligibility guidelines and processes Requirements include: 2 years\' equivalent experience in housing, social services, customer service, or a related role; a combination of experience plus a high school diploma (or equivalent) may be a substitute Preference for office/administrative experience Demonstrated ability with Microsoft Office applications (including Teams), and comfort learning new technologies Ability to effectively communicate (both written and verbal), and in group settings Understanding of semi-complex mathematical formulas and functions, with the ability to accurately sum numbers with a calculator Willingness and ability to perform position duties from multiple locations as necessary Bilingual (English/Spanish) is preferred, but not required Ability to attend trainings, and earn and maintain the following, as applicable: Housing Choice Voucher (HCV) certification HCV Rent Calculation certification HCV Occupancy certification HCV Specialist certification Enterprise Income Verification (EIV) workshop Benefits include: Generous paid time-off \| 12+ holidays annually \| Health, dental, and vision insurance options \| Educational assistance \| Medical Reimbursement Account \| Dependent Care Account \| 403(b) retirement plan with employer match \| Life insurance \| Short-term and long-term disability insurance \| Transportation benefits \| Employee Assistance Program \| Annual staff picnic! Wage between \$18.75 and \$21.75 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.

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