EY Technical Delivery Coordinator in Springfield, Illinois
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
About the Mercury Support Team (MST) and Technical Delivery
As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support Vision 2020+.
The “Technology” is one of the six core functions of the MST. Within the technology stream the technical delivery management function manages all technical projects required for operate, run and grow objectives of mercury as a system. Technical delivery coordinator will:
Support programs and & projects to provide integrated, seamless functional and technical support
Manage and support variety of projects like desktop deployments, system refresh, upgrades, application integrations, environment built etc.
The project delivery coordinator works with various functional and technical teams located globally. Projects would require learning about Mercury infrastructure, production & lower environments hosted in both EY, vendor facilities, EY Azure etc. The roles helps supporting and coordinating projects to confirm activities are being completed on time and current systems are up to date with technology and leading new system initiatives, all while adhering to ITIL standards.
The opportunity provides a long-term career platform to groom and grow the person from a project coordinator to a Project Manager role.
Your key responsibilities
Some of the key Responsibilities include the following:
Support Project Manager to build and manage project plan
Coordinate project delivery by managing communications, meetings, and resources as necessary
Become familiar with Mercury systems, applications, infrastructure hosted at vendor, EY and EY Azure sites
Build and maintain relationships with “hands on” technical resources for both vendor and EY
Be able to communicate with leadership when escalations are needed
Work with vendor and EY resources to coordinate execution of project tasks and activities, this included creation of Service Requests, Change Requests as necessary
Host and lead calls, take meeting notes and distribute as needed
Build weekly and monthly project reports, including management escalation as needed
Help with creating and managing process, project documentation as necessary
Work with global teams, there is no travel involved
Skills and attributes for success
- Basic understanding of Information Technology systems, applications, infrastructure environments. Understand basics of Project Management process and principals. Excellent English language skills (verbal and written), excellent people skills, good attitude with a willingness to learn
To qualify for the role you must have
3-4-year college degree in related technology field (Computer, Engineering, Science, etc..) or comparable job experience
0-2 years experience (fresh graduates are welcome to apply)
Understanding of general infrastructure technologies such as servers, networks, and software
Working knowledge of Microsoft Project (or any other Project Management tool)
MS Office suite (Outlook, Word, Excel, PowerPoint)
Ideally, you’ll also have
Basic awareness of different cultures and working practices across the regions
SharePoint (Administration, lists, etc.)
Ability to clearly articulate ideas and vision through meetings and documentation
Project Management & ITIL concepts
What we look for
Your ability to learn about Mercury technology platforms, systems, environment & applications and build great relationships with various teams to start taking up projects in 1-3 months. Flexibility and ability to work with virtually across global time zones
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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