Job Information

CSC ServiceWorks Service Associate in Springfield, Illinois

Service Associate

Job Posting Location

Springfield, IL

Job Code


Weekly Schedule

Monday-Friday, 9AM-6PM

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Springfield, IL

Customer Service Specialist (Document Processor)

As a Customer Service Specialist (Document Processor), you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. You will also be researching and processing legal documents and conducting online status searches. This is an ideal position for someone with strong customer service experience who is interested in the legal industry.

Some of the things you will be doing:

  • Review and process legal documents

  • Input key information into applications

  • Conduct online searches to determine status of entities

  • Reasoning and problem solving skills

  • Research and analysis of legal documents

  • Provide excellent customer service to both internal and external clients

What technical skills, experience, and qualifications do you need?

  • Ability to work in a fast-paced environment

  • Attention to detail

  • Strong comprehension and critical thinking skills

  • The ability to multitask

  • Self-motivation

  • Strong keyboarding and computer skills

  • Ability to communicate effectively verbally and via email

Why join us?

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.

  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

  • Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

  • CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

  • We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It’s an exciting time for us in terms of growth and expansion.

About us

CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.