Job Information
Fujifilm FST Level 3 in Springfield, Illinois
Position Overview
The Field Service Technician – Level 3 will report to the Regional Support Manager and will be responsible for the service and maintenance of either multiple product lines that the GCD service team supports or a high-speed inkjet product line. This level technician will demonstrate a full working knowledge of the product lines they support including theory of operation as well as the mechanics. This position will require travel throughout the United States.
The preferred location for this position is Nashville, TN.
Company Overview
At FUJIFILM North America Corporation, we’re many things to our customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they offer office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description
Responsibilities
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Analyze and evaluate equipment performance
Install and remove equipment and systems as required
Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity
Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements
Provide customer phone support as needed
Provide technical support to other technicians as needed
Provide sales assistance in demos and/or customer visits
Working with the scheduler team, manage and perform preventative maintenance on trained equipment
Work closely with and develop strong business relationships with the customer and client personnel
Complete all required reporting procedures related to the maintenance and repair of the equipment
Completes all required administrative tasks in an accurate and timely manner.
Accounts for all time and activity by recording information through the proper tracking system.
Monitor and manage the return of all parts
Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 4 position
Weekend work and overtime required as needed for installations, service calls and training
Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
Perform related duties as assigned by manager
Required Skills/Education
Bachelor's degree or equivalent (12+ years of progressive experience) in electromechanical or Graphics Arts technology discipline
HS Diploma or GED
5 or more years of field service experience with industry related product lines
Working knowledge of electronics or 2+ years field territory assigned experience
Computer skills with emphasis on operating systems and hardware.
Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
Ability to work with cross functional teams
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to do extensive traveling
Desired Skills /Education
Relevant experience with specific product line the position is targeting.
Outstanding communication, interpersonal and leadership skills.
Excellent organizational and time management skills.
Understand and embrace importance of communication and its role relative to the customer.
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
Job Locations US-Remote
Posted Date 2 weeks ago (4/7/2025 5:52 PM)
Requisition ID 2025-34112
Category Service
Company (Portal Searching) FUJIFILM North America Corporation - Business Innovation Division