AMVETS Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11850944

35% Under immediate supervision, serves as a Configuration Toolset Specialist I for the Department of Innovation & Technology (DoIT):

• Assists in providing professional application support of a limited scope in the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB)
• Implements configuration changes to ServiceNow base forms and lists.
• Provides input for defining and managing the structure of the configuration management system.
• Assists with maintaining records and configuration items (CI) in the Configuration Management Database (CMDB) and assists with developing and scheduling reports to the Reporting Console
• Assists with the administration of the Configuration Management Database (CMDB) process within the organization.
• Works closely with other process leads to ensure asset specific information may be gathered and disseminated using efficient and consistently followed processes.
• Assists in performing ServiceNow Discovery and Service Mapping processes.
• Troubleshoots and provides corrective action for configuration errors.
• Utilizes Information Technology Infrastructure Library (ITIL) processes including Asset Management Service Catalog, Incident, Problem and Change Management; and HyperText Markup Language (HTML), Cascading Style Sheets (CSS) and JavaScript in the performance of duties.
• Utilizes Microsoft Suite including Outlook, Word, Excel, PowerPoint, Teams, Visio, and Project in the performance of duties.

25%Performs limited assignments and assists IT staff to configure the Service Mapping tool and load data/dependencies identified by Service Mapping into the CMDB:

• Assists IT staff in the integration/field mapping and reconciliation of data from ServiceNow discovery, Service Mapping, System Center Configuration Manager (SCCM), SolarWinds, and ad hoc loads in the configuration management module.
• Deploys core functionality in an out-of-the-box ServiceNow CMDB system.
• Assists with implementing ServiceNow CMDB technology and architectural concepts.
• Assists in developing a CI naming schema and gains client acceptance.
• Gains knowledge to make recommendations to data standardization/normalization processes based on client data and requirements to ensure data is effectively imported and maintained in a CMDB.

20%Assists in establishing and documenting service data models and with implementation (i.e., workflow development) and performance metric development and tracking of progress:

• Assists with audits of CMDB data to ensure data is accurate.
• Assists IT staff with maintaining CMDB data which is not discoverable by automated tools.

10%Assists in providing interpretation/guidance of asset management, configuration management, and change management processes to IT staff:

• Performs change reconciliations for data in the CMDB and assists with tasks related to implementing the ServiceNow application in the IT environment.
• Works with key stakeholders in documenting procedures for the discovery, configuration and change management functions.
• Assists in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

5%Keeps abreast of innovation and advancements on the ServiceNow Platform and the IT field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Attends demonstratio ns and exhibitions related to assigned operations.

5%Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.