Job Information
General Motors Quality Global Customer Audit (GCA) Coordinator in Spring Hill, Tennessee
Job Description
This job will require working various shifts, overtime, and some off-shift production support.
The Role:
Responsible to supervise and direct a medium group of hourly employees. The candidate ensures their teams adhere to all established quality standards and flawless execution of the GM Global Quality Manual. They will have responsibilities for team-based problem solving and developing cross-functional work groups to resolve quality defects. This team-based company expects Quality Group Leaders to lead the development and maintenance of manufacturing quality plans and to support the development of processes allowing the manufacturing complex to achieve all defined quality, schedule and cost requirements in a safe manner. This Quality work assignment scope includes, but not limited to, execution of in-line product inspection, completed vehicle inspection and all corporate quality requirements.
What You'll Do:
Promote safe work practices and achieve objectives for ergonomics, health and safety and housekeeping.
Maintain awareness of quality standards, global customer audit manual, communicate department quality goals and leverage resources to solve quality problems.
Understand & Execute compliance to Design Tolerance Standard (DTS), and Global Customer Audit (GCA) Line Segments
Ensure product integrity by execution of standardized work of all direct reports.
Build and maintain good working relationships with employees, union and management.
Bring leadership skills that help develop teams.
Strong problem solving skills (utilizing data).
Manage, Track, & Issue Voice of the Customer (Fast Response) Problem Solving Tasks
Implement/follow systems that prevent reoccurrence of known issues.
Motivate, train and develop employees to effectively perform their jobs utilizing standardized methods.
Facilitate/Lead daily plant leadership GCA meeting
Influence their peers to accomplish plant goals.
Coordinates input from internal/external customers to better understand customer needs and/or perceptions.
Demonstrated knowledge and ability to implement and apply GMS principles to both operations and maintenance.
Control costs and achieve productivity improvements.
Leads Problem Solving for First Time Quality, Global audits and Top Warranty Items.
Supports manufacturing in the development of inspection methods and standards for control of non-compliant material.
Refines and enhances products and processes by applying continuous improvement and key lean manufacturing/production principles and techniques to critical areas of production.
Provides analysis of current and potential waste and makes recommendations to mitigate costs and risk.
Ensures the manufacturing site is compliant to all procedural and compliance requirements.
Understand and consistently administer the National and Local Agreements between General Motors and the United Auto Workers Union.
Utilize human resources in accordance with corporate policies and procedures and government regulations.
Provide input to payroll and perform other administrative tasks as required.
Required Qualifications:
High level of analytical ability where problems are unusual and difficult.
Well-developed oral and written communication skills.
Knowledge of Corporate and divisional quality and reliability, standards, policies and procedures.
Ability to use standard business applications software and/or specialized data analysis tools.
Ability to establish goals and objectives to complete projects effectively and efficiently.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions.
Ability to work independently with initiative to achieve personal and company goals.
Working knowledge of state-of-the-art quality inspection, quality engineering/assurance techniques, and general business operations.
What Gives You a Competitive Edge (Basic Preferred):
1+ year of experience functioning in a quality/manufacturing setting.
Prior experience functioning within a quality job assignment.
Prior supervisory in an automotive setting.
Red X, Six Sigma or equivalent technical problem solving training is desired, but not required.
Education
- Bachelor's Degree (BS) in Business or Engineering (Mechanical, Manufacturing, or Industrial) or equivalent discipline.
This job may be eligible for relocation benefits
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
Our Company (https://search-careers.gm.com/en/working-at-gm/)
Our Culture
How we hire (https://search-careers.gm.com/en/how-we-hire/)
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.