AMVETS Jobs

PROGRAM DIRECTOR, MEDICARE MEMBER JOURNEY (HEALTHCARE) Work from home (telecommute) within Oregon, Washington, Idaho or Utah Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's Medicare Strategy and Performance Team is living our mission to make health care easier and lives better. Responsible for leading Medicare member journey to achieve business targets across Stars, Risk Adjustment and Clinical programs. Primary Medicare business partner for Member Outreach and Engagement team (Marketing), Digital Operations and Product Management teams, Medicare Concierge Outreach Team, Stakeholder Communications team, and enterprise Member Experience Office (MXO) - all in service of making our members' health journeys easier. If you're a motivated and experienced People Leader with Medicare experience looking to make a difference in the healthcare industry, apply for this exciting opportunity today! What You Bring to Cambia: Preferred Key Experience: * Member Experience * Customer Lifecycle Management * Customer Engagement * Member Activation * Consumer Behavior Analytics Qualifications and Certifications: * Bachelor's degree in Business Administration or related field (Masters preferred). * At least 10 years of experience with large program management and execution, preferably in a services or consumer products company * Prior partnership with marketing or customer experience teams highly desired. * Previous leadership and people management experience in a matrixed work environment. * Equivalent combination of education and experience will be considered. Skills and Attributes (Not limited to): * Demonstrated program leadership in a highly matrixed work environment: structuring work, coaching teams, establishing measures for success, and managing to deliverables. * Demonstrated people leadership and influence skills, including leading culture change, fostering new ways of working, and driving innovation in practices and solutions. * Strong communication and facilitation skills with all levels of the organization including: the ability to resolve complex issues, build consensus among groups of diverse stakeholders, and develop strong delivery partner relationships. * Exceptional judgment, problem solving, and analytical skills with experience providing data-driven insights and recommendations. * Embraces new opportunities and thrives developing new functional capabilities with high expectations for performance and momentum. * Experience leading data-driven, segmented member/client/customer engagement programs from strategy through to execution to deliver against business targets. What You Will Do at Cambia (Not limited to): Develops cross-cutting program strategy for member journey. Convenes internal partners to create engagement strategy, shared roadmap, and priorities for improving member activation rates and experience measures. Leads three core operating pillars through a distributed partnership model: Master Plan for Member Outreach * Aligns business owners and strategic partners on "one plan" for member outreach to deliver desired member experience and business results. * Leads development of member cohorts and segments bringing together business requirements with key activation factors (such as motivation, SDoH, clinical risk). * Manages planning processes and forums to ensure integrated plan across outbound/inbound calls, digital channels, and analog materials. * Supports development of plan and oversees signature Medicare experience programs and informs outreach themes for the year. * Closely partn