Job Information

SoftwareONE Associate Backup Simple in SP, Brazil

Job Function

Global Service Delivery Centre Operations

Why SoftwareONE?

For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.

The role

As a SoftwareONE Associate – Backup you will provide 24x7 technical support for issues raised by our Backup customers and Backup systems across a broad scope of Hybrid Cloud environments – including On-premise, Microsoft Azure and Amazon Web Services (AWS).

You will be working on our Managed Hosted Commvault service providing a key level of support to ensure our customer’s business remains stable.

Using your experience and sound technical knowledge of Commvault you will provide solutions to incidents and complete the requests. Your role is pivotal to the success and speed of our Backup support service.

You will be part of a dynamic team of skilled Commvault colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training program. These skills will extend beyond Commvault to include Microsoft Azure and Amazon Web Services.

Your spoken English language and communications skills will be essential in keeping customers informed of progress and dealing with their concerns effectively.

At SoftwareONE you will have the chance to experience a broad range of technologies, working on Enterprise class tools across cutting edge platforms.

What we need to see from you

  • Associate experience working with Commvault or experience on other Enterprise Class Backup product

  • An ability to understand core IT Infrastructure, including TCP Networking, DNS, Storage and Virtualisation

  • Experience Managing and configuring server backup policies, schedules and retention plans

  • Proven ability to engage with customers to conduct requirements analysis, create Customer specific designs and remotely assist with customer deployment as required

  • Ability to create basic scripts in at least one of the following is desirable

  • Python

  • BASH

  • Powershell

  • Experience working in Operating Systems

  • Windows

  • Linux (desirable)

  • Experience working on ticket based systems

  • ServiceNow (Desirable)

  • Advanced English

    Desirable Qualifications:

  • ITIL Foundation Level certified

  • Professional Backup qualification (Commvault and advantage)

    Additional Skills:

  • Desire to work in fast-paced, challenging environment

  • Willingness to work across shifts if required

  • Experienced in a Service Desk environment

  • Excellent timekeeping

  • Highly motivated and results oriented

  • Active listener and Excellent communications skills

  • Methodical approach to troubleshooting

  • A proven desire to learn new technologies

  • Contribute to the central escalation knowledgebase and rive efficiency into your daily tasks


What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.Patrick Winter, Founder.

What we expect from our employees

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”

Location : Name LinkedSoftwareONE, Sao Paulo, Brazil

Posted Date5 days ago(10/14/2021 8:58 AM)

ID 2021-12135