Job Information
Carnival Cruise Line Contact Centre Training Specialist in Southampton, United Kingdom
Job Description
Our Carnival UK Contact Centre Operation (CCO) team is in search of a Contact Centre Training Specialist who is crucial in supporting our CCO direction and nurturing a high-performing team.
Your accountabilities will include:
Design interventions that consider the audience and environment - therefore engineer blended solutions that are appropriate and effective in collaboration with the Training Consultant and Training and Quality Manager.
Ensure that the content and material for existing programmes is kept up to date and communicated to those impacted.
Develop engaging training programmes to support quality assessment requirements.
Deliver training on a variety of topics such as soft skills, product knowledge, technical skills, and behaviours for all functions within the CCO.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK11, offered as a full-time position, on a permanent basis, we offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a , we're looking for:
Learning design, development, and some delivery of blended learning strategies
Administration and project management experience, ideally in the delivery of learning interventions and programmes
Ability to adapt to changing priorities and handle a fast-paced work environment
Sales Training experience - Customer Service training experience
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
Experience of hotel, tourism and/or cruise sector
Instructional design and training methodologies
Project Management experience
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
Employee Discounted Cruising plus Friends and Family offers
A friendly welcome with help settling in
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Employee-led networks
Employee Assistance and Wellbeing programmes
Recognition scheme with prizes and awards
Contributory Defined Contribution Pension scheme
Company paid private medical and dental insurance and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
#LI-Hybrid
#Job Functions: Customer Service; Training; Product Management;
#LI-KP1
About Us
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.