Job Information
ThermoFisher Scientific Lead Field Service Technician in South San Francisco, California
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information:
The territory for this position is in the Greater Bay Area and the candidate will need to reside in this area.
Discover Impactful Work:
T he Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FST engages with customers and provides basic instrument services in a professional and timely manner.
Essential Functions:
Provides planned maintenance(PM), basicrepair services and temperature verifications
Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Maintains their technical competency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
Manages travel expenses and follows Thermo Fisher travel policies and guidelines.
Executes Qualification & Validation Products at customer sites as required
Collaborates with internal partners to resolve customer issues and improve processes.
Communicates regularly and effectively with management
May be required to perform other related duties as required and/or assigned.
Education Requirements:
Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
Required Qualifications:
Effective communication skills, both oral and written
Basic technical, electro-mechanical and laboratory knowledge
Knowledge of and ability to deliver a high degree of customer satisfaction
Strong organizational and administrative skills
Uses effective questioning to identify customer needs
Exercises sound logic and judgment setting work priorities
Ability to self-direct and requires minimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
Minimum of 1+ years of relevant experience in a related science, engineering and/or customer facing role
Experience in a clinical, diagnostics and/or other regulated environment
Aptitude for learning and understanding IT systems and processes
Experience in related product applications
Open to relocation as other field serviceopportunities arise in North America
Working Conditions:
Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.
Compensation and Benefits
The hourly pay range estimated for this position based in California is $27.91–$41.86.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.