Job Information
Lenovo Services Enablement Program Manger in Sofia, Bulgaria
Services Enablement Program Manger
General Information
Req #
WD00070017
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, September 11, 2024
Working time:
Full-time
Additional Locations:
Bulgaria - Sofia
Romania - Bucureşti
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
As Program manager you are expected to be the liaison between Sales teams and Support teams (call center management, field, parts, logistics management), Product and Marketing teams to support service offer development, ensure service team readiness to support new service, meet operational and financial goals, drive initiatives to lead continuous improvement actions.
Core Job Activities Include Oversight and Management Of:
Contact center activity & performance.
Field service delivery and supply chain
Financial controls and efficiencies
Operational processes & cost components surrounding delivery.
Reporting and Business Analysis
Key Competencies:
Assist with the design and rollout of new customer facing channels and service offerings ISG and IDG
Support markets launches with business ramp-up activities and service readiness.
Review existing service offering, improve monetization and customer value-add.
Assist with forecasting and budgeting for customer service and tracking the actual performance against KPIs and budget. Build partnerships with cross-functional stakeholders within Lenovo Services in EMEA and WW to achieve team’s overall goals and roadmap.
Estimate service cost for new products at different development stages based on inputs from cross function teams.
Localize WW offering delivery for competitiveness and serviceability within GEO.
Support large transformational initiatives along with our business partners to provide optimal experiences for users though a streamlined operational landscape and self-optimizing services.
Prepare performance reports based on analyzed data from the customer service functions and provide recommendations and action items for improvements.
Excellent presentation, communications and interpersonal skills and ability to effectively interact and communicate with executive teams.
Excellent organization skills must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment.
Knowledge of PC, Server technology, market trends, other vendor competition, sales strategies, and management principles.
Position Requirements
The ideal candidate will have minimum of 7-10 years’ experience in:
Contact Center management experience or related fields (Project or Program Management)
Vendor Management or other services operations roles
Understanding of metrics in CX, Contact Center or Field Support
Experience with budget planning and understanding of main P&L components.
What Lenovo can offer you:
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement
For Slovakia only:Base gross monthly salary starts from 2.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solution
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
Bulgaria - Sofia
Romania - Bucureşti
Bulgaria, * Romania
Bulgaria - Sofia , * Romania - Bucureşti