Job Information
Kemin Industries Executive - Customer Service in site, India
Overview
Location : Gummidipoondi
Dedicated to bridging the gap between sales and operations, ensuring smooth communication and efficient processes. Aim to contribute to customer satisfaction and overall organizational success
Responsibilities
Responding to sales orders and sample inquiries from both the sales team and customers.
Collaborating with the sales team to establish demand forecasts and obtaining final approval from the Sales Head.
Planning production based on sales forecasts, organizing safety stock in accordance with established norms.
Ensuring timely order receipt through coordination with the sales team and customers.
Managing order booking, order processing, and deliveries across all distribution warehouses and customers.
Planning and executing stock transfers to the C&F based on demand forecasts.
Handling stock replenishment planning in response to forecasts and additional requirements from the sales team.
Monitoring non-moving and slow-moving inventory, taking necessary actions to prevent write-offs through coordination with the sales and operations teams.
Addressing customer complaints promptly, closing them with thorough investigation and appropriate actions within set timelines.
Managing transit damage claims, ensuring closure within stipulated timelines.
Supervising a team responsible for accurate documentation related to stock transfers, sales shipments, and deliveries.
Overseeing the product samples process, obtaining necessary approvals from the sales team, and ensuring timely deliveries.
Compiling and circulating a daily Open Order report.
Taking responsibility for the creation of new customer codes in M3 based on approved KYC.
Generating and providing timely MIS reports, including On-Time-In-Full (Negotiated and Non-Negotiated), Forecast Accuracy Report, Order Register, and Order Status Report.
Qualifications
- Any graduates with overall 3+ years of experience in manufacturing handling Customer Service.
LocationIN-Off-site
Posted Date1 month ago(3/28/2024 7:48 AM)
Job ID 2024-10003
Positions 1
Category Supply Chain
Position Type Regular Full-Time