Job Information
Iowa Department of Administrative Services Bi-Lingual Career Planner in Sioux City, Iowa
Bi-Lingual Career Planner
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Bi-Lingual Career Planner
Salary
$48,422.40 - $71,198.40 Annually
Location
Sioux City - 51101 - Woodbury County, IA
Job Type
Full-time
Job Number
25-02943
Agency
309 Iowa Workforce Development
Opening Date
04/22/2025
Closing Date
5/4/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Andrea Mann, andrea.mann@iwd.iowa.gov
Description
Benefits
Questions
Job Description
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
Iowa Workforce Development is seeking applicants for the position of Bi-Lingual Career Planner at our IowaWORKSoffice in Sioux City, IA.
Position Summary
As a frontline representative at IowaWORKS, you will warmly welcome and assist all customers, ensuring respectful and professional experience. Your role involves identifying customer needs, delivering employment-related services, and collaborating with team members and partners for optimal service delivery.
Job Description
Provide a warm, professional welcome to all customers using standard scripts. Ensure respectful, courteous service while identifying customer needs. Collaborate with team members and partners to enhance the customer experience and offer feedback for improvement. Deliver specialized support for veterans on their first visit.
Support job seekers through coaching, skill-building, and job search guidance. Assist with resumes, cover letters, and mock interviews. Facilitate workshops and one-on-one sessions in person or virtually. Refer customers to relevant programs and events, process related paperwork, and accurately document all services and interactions in the system.
Provide guidance to customers on employment and training options, match job seekers with relevant opportunities using the IowaWORKS system, refer to partner services as needed, and share up-to-date labor market information.
Support employers with recruitment services and provide guidance on using the IowaWORKSsystem. Identify and engage potential new employer partners, develop and implement tailored recruitment strategies and events, and maintain ongoing follow-up with both businesses and job seekers. Use case management tools to track employer activity, enter job orders, and assess hiring needs through business outreach.
Assist unemployment claimants by connecting them with re-employment services and guiding them through the UI claims process in compliance with Iowa law and administrative rules. Review and verify claimant information using internal databases, adjudicate claim issues, and provide support during the appeals process, including preparation and participation in appeal hearings.
Essential Functions
Conduct assessments to determine customer eligibility for specialized services and suitable job referrals.
Deliver presentations and meet with job seekers and employers to promote IowaWORKS programs and services.
Communicate effectively with individuals from diverse backgrounds, providing respectful and inclusive customer service.
Interpret and apply technical materials, program guidelines, and Iowa Administrative Code and Rules accurately.
Collaborate as a productive member of a team to enhance service delivery and customer experience.
Use computers and virtual platforms to research, organize, document, and present information to customers and team members.
Maintain efficiency and composure in high-pressure or fast-paced environments with shifting priorities.
Manage multiple tasks and transition between duties without loss of quality or focus.
Assist customers both in person and virtually via phone or online platforms, offering clear, accurate information and guidance.
Provide exceptional customer service by welcoming individuals, identifying needs, and directing them to appropriate services and staff.
Monitor customer areas to ensure support is readily available and offer assistance as needed.
Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKSCenters and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.
Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
Employee Assistance Programs and Discount Programs for support.
Click here (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.
Hours of work: Monday-Friday 8:00am-4:30pm.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Selectives
878 Bilingual
Possession of the ability to understand, speak, read, and write a second language (other than English).
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/WorkforceAdvisor-00807.pdf)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four-year college or university?
Yes
No
04
If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?
Not applicable
Six months or less
Six months to less than 12 months
12 months or more
05
How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.
No post high school education or work experience in the areas identified
Less than one year of post high school education and the specified work experience
One year to less than two years of post high school education and the specified work experience
Two years to less than three years of post high school education and the specified work experience
Three years to less than four years of post high school education and the specified work experience
Four years or more of post high school education and the specified work experience
06
Does your application demonstrate that you have the ability to understand, speak, read, and write a second language (other than English)?
Yes
No
Required Question
Employer
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
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