Job Information
Kuehne+Nagel Sea Logistics Customer Care Manager in Singapore, Singapore
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role
You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives:
To deliver + reinforce our CCL core competencies.
To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To ensure the best-in-class customer onboarding + relationship management.
To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
To anchor the usage + improvements of CCL core systems.
To drive customer adoption of our eco-system.
Your Skills and Experiences
Your strong leadership skills + focus on customer + stakeholder relationships along with your strong timemanagement will be key to your success.
You have been selected for this role because of your knowledge across our operations + because you possessthe key attributes we are looking for in a Customer Care Manager :-
At least 8 years of strong experience in Logistics Customer Care Manager role
Strong knowledge in sea freight services
Strong leadership, market analysis and negotiation skills
Has experience in managing multiple teams is strongly preferred
Strong communication in English is mandatory
Experience in global freight forwarder is preferred
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.