Marriott Hostess (All Day Dining) in Singapore, Singapore
Job Number 22079645
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Oversee the operation and administration work of the abovementioned areas and to insure quality of food & beverage services meets standard at all times.
Organise the crowd by seating them in an organised manner so that service is able to cope with the incoming traffic. Responsible for informing guests of how long they have to wait for their tables too if the restaurant is full.
DUTIES AND RESPONSIBILITIES
In charge of restaurants operations activity during designated shift, ensuring misen-place is properly done, and proper handling of shift is done.
Check cleanliness of restaurant area and ensure sufficient menus.
Supervise and coach all associates and give them confidence whenever required.
To play the role of order taker when scheduled or required
Have good knowledge of food & beverage and constantly ensure upselling is practice through recommendation or suggestive selling during order taking.
Ensure room service trolleys and trays are properly set-up according to order and all standard condiments are present on tray / trolley.
Maintain good guests and associates relations.
To conduct or assist the supervisor in giving the roll call / 15 minutes training.
Anticipate guests’ needs and know regular guests’ special requirements / preferences and to follow up with guests regularly for any additional order or request.
Check on associates’ grooming and punctuality.
Maintain all S.O.P. and L.S.O.P.
To have a proper handling and taking over of shifts.
Promote inter –departmental relations through candid communication channels.
To inform the supervisor / manager if there is a shortage of manpower, carry out instructions effectively, monitor the associates’ progress and to pass any information regarding the operation to the supervisor / manager in time.
To be always on the floor at all times.
Take charge of assignment planning when required and schedule associates for meal breaks.
To follow the 5 golden rules strictly:
Practice Marriott Principles of Hospitality.
Practice upselling through suggestive selling or recommendation.
Repeat the orders taken.(including room number)
Key in micros.
Check to ensure orders are served correctly and promptly.
Check on the cleanliness of the room service area and to do weekly inspection with the supervisor or manager.
Understand and teach empowerment principles to ensure guest satisfaction.
To LEAD BY EXAMPLE and to have a “hands on” approach to motivate our associates to excel.
Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair Treatment.
Monitor hours, associates’ overtime on a daily basis for restaurant / outlet, as it relates to sales and profits.
Don’t expect, inspect.
Be an aggressive Team -player and have always “ CAN DO ATTITUDE”
Any other duties as may be assigned from time to time.
Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage
Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization
Able to work on rotating shifts, weekends & public holidays
Good interpersonal and communication skills
Will be assigned to at either one of the F&B outlets: Wan Hao Restaurant / Lobby Lounge
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.