Job Information
CBRE Customer Service Officer (Residential Property) in Singapore, Singapore
Customer Service Officer (Residential Property)
Job ID
97203
Posted
02-May-2024
Role type
Full-time
Areas of Interest
Administrative, Building Management, Customer Service, Facilities Management, Property Management
Location(s)
Singapore - Singapore
Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.
Responsibilities:
Display a good disposition with warm and professional greeting to all those entering the property.
Answers telephone line in professional manner with good phone etiquette.
Maintains accurate records of service requests, logs of service requests and tracks the status.
Responds promptly with accurate and comprehensive information according to the specific request.
Provides administrative assistance to the Property Manager and members of the property management team.
Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.
Requirements:
Minimum N / O levels or other relevant professional certifications.
Experience in customer service or frontline work is a strong advantage.
Good interpersonal and communication skills.
Positive, friendly disposition and customer service orientated.
Attentive to details, well organized and team player.
Ability to do scheduled shift work from 8am - 4pm / 11am - 7pm / 2pm - 10pm will be a strong advantage.
Working location at Orchard / Tanglin area.
Mandarin speaking preferred (due to business needs to liaise with Chinese speaking stakeholders).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)