Job Information
Safran Customer Service Manager (CSM) in Singapore, Singapore
Customer Service Manager (CSM)
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
# 2024-138094
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Job Description
As a CSM, you will steer the short & mid term commercial strategies of your overseas clients' portfolio in accordance with the company strategy
Your primary targets will be:
to increase Safran Helicopter Engines business, sales and market share
to foster the loyalty of your customers, notably through the signature of service contracts
to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers
Complementary Description
Identify and foster business opportunities in your market in order to ensure sales growth
Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities
Lead all commercial negotiations in your market with customers & possible partners or third parties
Promote and sale all company's products and services, notably “by the hour” contracts
Ensure the general customer relationship management & build and keep up a strong network of contacts in your market
Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
Build commercial offers and lead internal validation review processes
Lead contract drafting, negotiation & management
Steer the cash collection from your customers
Mentor the CSR and Field Rep on their activities to foster customer support and ensure good contract performance as well as compliance with the contract terms and commitments
Participate to all improvement initiatives with the rest of the department and other company departments
Monitor profits and commercial concessions
Job Requirements
Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
Strong interpersonal & communication skills
Strong business acumen with good data and analytical skills
Strong negotiation skills
Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
Microsoft Office knowledge is required (Excel, Powerpoint, Word)
Specificity of the job
Frequent overseas travels are required to meet and connect with operators
Some Overseas travels to France might be needed (once a year) for internal training and meetings with France counterparts
Locate your future workplace
Seletar Aerospace Link, Seletar, Central797565
Singapore
Singapore
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.