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Kelly Services Customer Service Representative Shreveport, LA in Shreveport, Louisiana

Job Description

Kelly Services is recruiting for Customer Service Representatives in Shreveport, LA. You will be working in a call center environment and handling large amounts of inbound and outbound calls.

Responsibilities Include:

  • Follow communication -scripts- when handling different topics

  • Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

Job Requirements:

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High School Diploma or GED

As a Kelly employee, you-ll have access to world-class perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

  • Group insurance options*

  • Service bonus plan

  • Holiday pay plan

  • Weekly electronic pay options

  • Online training campus that provides more than 3,000 free courses to help improve and develop skills

  • Exclusive online employee community

  • Employee assistance program available at no cost

  • Corporate discounts

  • Transportation Spending Accounts

  • Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are passionate about helping others and looking to advance your career, apply now for immediate consideration.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping

you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ

each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a

leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable

a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety

of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,

individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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