Job Information
Insight Global Service Desk Technician in Secaucus, New Jersey
Job Description
Job Description:
We're seeking a Service Desk Technician to support a company-wide Outlook migration, moving our entire organization from an on-premises Exchange environment to Office 365. With 300+ users, you'll be the frontline expert, handling incoming calls, troubleshooting issues, and ensuring a smooth transition.
Key Responsibilities:
Provide on-site technical support for employees during the migration process.
Assist with Outlook migrations, ensuring successful transitions for every mailbox in the company.
Address and troubleshoot user issues related to the migration, including configuration and accessibility concerns.
Respond promptly to support tickets and incoming calls from employees experiencing migration-related issues.
Work closely with IT teams to resolve complex problems efficiently.
Document solutions and maintain updated knowledge base resources.
Adapt quickly and think on your feet to resolve unexpected challenges.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Experience in in-person technical supportstrong communication and interpersonal skills.
Proficiency with Exchange and Office 365 administration.
Hands on experience with an email migration from on prem to cloud
Ability to troubleshoot Outlook and email-related issues effectively.
Strong problem-solving skills and the ability to think critically under pressure.
Experience working in fast-paced, high-call-volume environments. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.