Job Information
Amazon Senior Technical Program Manager, Authentication Experience in Seattle, Washington
Description
We are AuthX, Authentication eXperience. We own Amazon's account creation, recovery, and sign-in experiences. Every aspect of Amazon depends on our systems to know who the customer is; In order to shop, stream, or consume any of Amazon’s offerings the customer comes through us first. Whether watching The Expanse, shopping for groceries, or chatting with Alexa, you've crossed paths with our systems. If authentication is delightful and intuitive, we gift new customers with an exceptional impression of Amazon. How can you help innovate on the experience of authenticating?
We seek a diversity of backgrounds and experiences to drive innovation in one of the most high-profile customer experiences within Amazon. AuthX offers projects that leverage your strengths and offers opportunities to learn something new. We have an assortment of challenges to focus on and learn from, whether around building resilient systems, redefining customer experiences, or charting out an optimal architecture.
We collaborate across disciplines. You will have the opportunity to work closely with product managers, UX designers and researchers, and business intelligence engineers to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet on a daily basis. Our roles are well defined, but we encourage individuals to cross boundaries and learn from each other.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Key job responsibilities
Partner with product management to help drive the roadmap using key insights from our customers
Define the roadmap of your program and a plan for delivering it.
Work closely with the engineers to architect and develop the best technical design and approach
Interact both verbally and in writing with senior management, stakeholders and customers on reviews of your programs, status, risks and required mitigations to maintain project commitments.
Collaborate effectively with peer teams and key partner services to deliver robust engineering product
Support the team in making appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.
A day in the life
Communication is key. You will orchestrate a tapestry of efforts across many teams. You'll do this through a mix of verbal and written communication using meetings to chart the unknown, and documents to convey knowledge at scale.
You'll think and plan at a broad scale. You understand the work required for your program, and how it can be executed in parallel across many engineers. You understand the systems and integrations across many teams.
You will have a keen eye for risks and problems. You spot them, and resolve or escalate before any impact occurs.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.