Job Information
Starbucks senior operations consultation manager, Store Operations Deployment Positions and Routines (Seattle-US) in Seattle, Washington
Now Brewing – senior operations consultation manager, Store Operations Deployment Positions and Routines! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This role will be responsible for ideating and operationalizing deployment, position and routines guidance as well as supporting teams and platforms within Store Operations. You will contribute to the development and implementation of projects and programs that deliver the best-in-class partner experience, support identifying opportunities to continuously improve functionality and operational efficiency of retail stores. You will play a key role in identifying opportunities to reduce operational complexity and optimize performance in support of Starbucks partners, customers, and business.
As a senior operations consultation manager on the Store Operations Deployment, Positions & Routines team, you will…
Fully manage programs or projects to scope work, identify stakeholders, assess complexity, and understand the impact of each retail store role.
Provide operational and deployment expertise for ideating and implementing programs that elevate the customer and partner experience.
Develop and test programs and projects with effective change management and sustainment strategies that can be integrated into existing Deployment tools, resources and processes.
Support implementation and create sustainment strategies for multiple projects to ensure quality, prioritization, and operational feasibility before rollout.
Establish clear processes, tactics, and timelines for assigned projects to deliver solutions to our retail partners.
Organize information and deliverables to support cross-functional teams, retail operations and workstreams.
Seek to understand the impact of a program on all business units and all retail operations roles, including core training.
Confidently present strategies and recommendations to operations and cross-functional leadership.
Develop field communications and engagement strategies for retail stagging, so partners have the inspiration and knowledge to execute plans.
Support the organization in achieving top priorities and remove obstacles that are barriers to the Starbucks Experience.
Measure success as a balance between supporting stakeholders to achieve goals and the impact on customers and partners.
Ensure all teams working on programs or projects understand and work toward accomplishing vision and goals.
Remain current on trends in the industry and performance of the business to consistently link work back to driving responsible outcomes.
Spends time in the field to keep current on retail operations and maintain connections with partners and customers.
We’d love to hear from people with:
Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment.
Strong foundational skills including verbal and written communication skills.
Proficiency in using and integrating data and information across many platforms.
Partners with experience of leading a portfolio of work or portfolio of stores.
Partners with experience of working with cross functional teams and influencing at varying levels of the organization.
Experience in influencing without authority with focus on LEAN and Deployment principles.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .