Job Information
Robert Half Project Analyst in Seattle, Washington
Description
ONLY CANDIDATES WHO RESIDE CURRENTLY IN THE PACIFIC TIME ZONE WILL BE CONSIDERED FOR THIS ROLE. Our client is currently looking for a Project Analyst to join their team. The main function of a Project Analyst is to interact with different departments across the enterprise to provide information in response to inquiries about services and to manage and resolve complaints. A Project Analyst is responsible for determining the client and patient issue, offering workable solutions, or providing follow-up as needed. They facilitate the investigation, documentation review, and follow-up of client, patient, and internal concerns and complaints submitted through the system. This role is fully remote, however it is only open to candidates who currently reside in the PST time zone.
Job Responsibilities:
Approve the resolution of client and patient service issues by authorizing activities such as investigation, corrective action, root cause analysis, and effectiveness review.
Function as the escalation point for clients and patients.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor, and audit records of operations, interactions, and transactions, recording details of inquiries, complaints, comments, and actions taken.
Obtain and examine all relevant information to assess the validity of complaints and determine probable causes.
Escalate unresolved issues promptly to the correct persons.
Report on high-risk cases to executive-level management.
Requirements
Skills:
Verbal and written communication skills
Attention to detail
Customer service skills
Interpersonal skills
Expert ability to work independently and manage time
Expert ability to accurately document and record client and patient information
Computer literate, including but not limited to Microsoft Word, Excel, and email
Education/Experience:
High school diploma or GED required
10 years of customer service-related experience required
Location:
- Remote, but only open to candidates who reside in the PST timezone
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