Job Information
Kuehne+Nagel Key Account Manager Global Account Program in Seatac, Washington
It's more than a job
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
As a Director, Key Account Manager (KAM), you'll be responsible for the end-to-end commercial customer journey including relationship management and business development/retention activities related to your dedicated portfolio of accounts in the assigned global scope of responsibility.
How you create impact
Understands the customers organization and decision making process.
Understands the customers business model and business environment as well as the competitive environment of the customer.
Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s.
Understand, at an expert level, the vertical service offerings of Kuehne+Nagel.
Complies with Kuehne+Nagel sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting).
Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager.
Effectively hands over and transitions new business into operations to ensure that customer requirements and Kuehne+Nagel commitments are met.
Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
What we would like you to bring
5+ years of sales and account management experience with a track record of upselling/cross selling, retention, and growth.
5+ years of freight forwarding/supply chain industry experience (broad knowledge of air, sea, road, CL, IL).
2+ years of global/international customer-facing and virtual experience.
Proven experience within a broad range of vertical topics including Consumer (preferred).
Bachelors Degree - International Studies, business, or related field.
Positive attitude with a solutions-focused and consultative approach.
Able to manage internal and external stakeholders.
Competitive in nature, will drive opportunities to a win.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $130,000 and $150,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.