Job Information
Insight Global Technical Support Representative in Scottsdale, Arizona
Job Description
A leading company in Scottsdale is seeking a high-energy, Technical Support Specialist to join their team. In this role, you'll be helping their customers identify and solve problems via multiple communication channels (phone, email, and chat). This is a customer-focused role that allows you to be the face of the company for many law enforcement officers around the country. The troubleshooting can range from complex and new issues to a simple change of access privileges.
Day to Day:
Troubleshoot and resolve technical issues related to Hardware and Software products
Understand and maintain subject matter expertise of products, solutions, and policies.
Assist customers utilizing problem solving skills and customer empathy.
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1+ years experience in a tech support role
Past experience troubleshooting software, hardware, web-based solutions, or e-commerce platforms
Sharp personality and desire to grow with the company
Proficient with Windows OS, mobile devices, and cloud-based solutions * Bachelors Degree
Experience with: Salesforce, MS Dynamics, JIRA, InContact, and RingCentral
Bilingual
Network/Telecomm Certifications
System Admin Certifications null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.