Job Information
Misumi USA Customer Service Training Specialist in Schaumburg, Illinois
ABOUT THE POSITION
The Training Specialist, Customer Service, will be responsible for delivering company training programs and assisting in the professional development of the Customer Service staff with a focus on improving departmental performance and efficiency.
Deliver customer service training programs, onboarding training and workshops to designated employees covering job related topics, including but not limited to the use of computers and proprietary computer software, interpersonal and communication skills, quality & process issues, and product knowledge.
Guide both new and existing reps on providing professional and quality service to internal and external customers.
Conduct side-by-side coaching with individual team members and perform call/email quality monitoring to identify training needs and improvement opportunities.
Aid in the design and development of teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
Coordinate or perform administrative functions necessary to deliver and document training programs.
Collect feedback on sessions from attendees to use for future improvements to content and presentation.
Maintain detailed training records and report staff training progress
Partners with Customer Service Leadership to chart strategic future growth and training needs of the CS team.
Identify and implement tools, testing and processes to measure the effectiveness of training (ROI).
At the direction of CS and Training Leadership, assist with system testing and enhancements where appropriate.
Carry out responsibilities in accordance with the training department’s processes and procedures.
WHAT WE NEED FROM YOU
Bachelor’s Degree or equivalent work experience.
2 years customer service experience.
Previous training experience a plus.
Excellent communication skills (verbal and written).
Ability to promote a positive work environment with open lines of communication and teamwork.
Advanced skill in MS Office (Excel, Access, PowerPoint and the others).
Ability to maintain strong attention to detail in high-pressure situations.
Ability to interpret technical data, processes, operating and procedure manuals.
Strong planning and organizational skills.
WHAT WE CAN OFFER YOU:
MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Best Team Leadership Teams award of 2022 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.
Powered by JazzHR