Job Information
Alpin Haus RV Service Advisor in Saratoga, New York
RV Service Advisor
Saratoga, NY
Full Time
RV Service
Mid Level
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"EVERYONE IS FAMILY IN OUR HAUS"
Company Vision
Bringing family and friends together to have fun and create memories.
The Position:
The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.
Pay: Hourly base rate plus commissions. Pay can range from $17-$21 per hour
Schedule: Monday-Friday 7:30am-5pm with Rotating Saturdays
Job Duties:
Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance
Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories
Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies
Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked
Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns
Maintain records of corrective actions planned, customer contact, and authorizations
Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications
Supervisory Responsibilities
This position supervises a group of Service Technicians. In some locations, this position also supervises a group of Detailers.
Qualifications
High school diploma
Previous experience in a customer-facing service role desirable
General knowledge of motor vehicles, building trades or RVs helpful, but not required
Competencies
Verbal communication skills for friendly and effective customer and employee interactions
Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing
Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling
Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff