Job Information
Insight Global Technical Support Representative in Sarasota, Florida
Job Description
Our client is looking for a Technical Support Representative to join their Product and applications group in Sarasota, FL. This team is a part of the larger marketing department and is responsible for supporting brand and its programs by providing accurate and timely product and application support to internal and external customers. This person will work closely with members of the Marketing, Sales, Quality and Operations teams to ensure that customer issues are solved and that the client provides an excellent level of customer service and support. They will respond to incoming support requests(via phone, email, video call and web form), troubleshoot issues, track returns, and input customer questions/ concerns. Outside of those duties, they will also work closely with Development, Quality Management and Sales team to report feedback that is relevant to them. We are looking for this person to have support experience with a physical product, specifically in a science related industry. This role will be onsite in their Sarasota office 5 days a week working 8-4:30pmET and is paying $22-25/hr . If this sounds like the role for you, apply today!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ years experience a customer service role for a physical product
General working knowledge of ERP systems
Experience with Customer Relationship Management (CRM) software and/or customer support ticketing systems
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Previous experience in science related field or Bachelors degree in a Science or Engineering-related field Experience working with/ on scientific tools or instruments null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.