Job Information
Oracle Technical Analyst Support in SAO PAULO, Brazil
Job Description
Position Overview:
Position is for a Functional Support Analyst with a technical background in Finance Fusion Cloud and responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Fusion Cloud and On Premise customers. This work includes:
Work directly with Customers for
Advising on complex use of Oracle products
Resolving highly complex and mission-critical issues
Manage highly complex and critical customer issues
Serve as Situation Manager on highly sensitive issues
Consult with Management in directing resolution of critical Customer situations
Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles
Qualifications:
Depth knowledge of functional domains such as: General Ledger, Fixed Assets, Cash Management and Forecasting, Budgeting, Intercompany Accounting, Encumbrance Accounting, Subledger Accounting SLA, Treasury Management, Tax Management, EB Tax, Financial Consolidation, Cost Management, and others (Localizations).
Others
Exhibit effective analytical skills & organizational skills
Good command over spoken & written English
Interact directly with customers and follows through on all assignments and takes ownership of customer issues
Seeks innovative ways to improve the process of delivering solutions to customers
Strong written and verbal English communication skills; multi-lingual a plus
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
Career Level - IC5
About Us
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer