Sutter Health Patient Service Representative in Santa Cruz, California
The Call Center Patient Service Representative , under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner.
Schedules patient appointments.
Responds to request from patients, family members, physicians and staff.
Accesses electronic health records tocommunicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards.
MINIMUM POSITION REQUIREMENTS
High school diploma or equivalent required
Minimum 6 months experience in a customer service position required
Graduate of a medical receptionist training program preferred
Minimum 6 months experience in a medical facility preferred
Organization: Palo Alto Medical Foundation
Employee Status: Limited Term
Position Status: Non-Exempt
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.