Job Information

Sutter Health Patient Service Representative in Santa Cruz, California

Position Overview:

The Call Center Patient Service Representative , under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

Principal Accountabilities

  • Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner.

  • Schedules patient appointments.

  • Responds to request from patients, family members, physicians and staff.

  • Accesses electronic health records tocommunicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards.



High school diploma or equivalent required

Minimum 6 months experience in a customer service position required

Graduate of a medical receptionist training program preferred

Minimum 6 months experience in a medical facility preferred

Organization: Palo Alto Medical Foundation

Employee Status: Limited Term

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.