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With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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We are seeking an experienced Staff Inbound Product Manager to lead the development of an SDK for Now Assist, ServiceNow's Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users alike to build applications and workflows leveraging Generative AI. You will be at the forefront of applying state-of-the-art language models to Service Management use cases.

What you get to do in this role:

• Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers.

• Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity.

• Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.

• Be a full-stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms.

• Analyze competitive offerings to ensure our SDK remains competitive and innovative.

• Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media.

• Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.

To be successful in this role you have:

• 8+ years of software product management experience

• Strong prioritization skills and the discipline to focus on high impact activities

• Servicenow Platform experience or Product Management experience SDK B2B

• Software Engineering background

• AI experience would be ideal for this role

• Ability to serve as a team lead and coach employees at lower levels

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For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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