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ServiceNow, Inc. Sr Staff Fundamental Researcher in Santa Clara, California

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

As Senior Staff Research Scientist - AI Security you will have the responsibility of exploring via academic partnerships topics related to the safety and security of Generative AI. The NLP community dedicates significant research resources to the core aspects of building more natural conversational agents, ServiceNow research is interested in studying complementary dimensions that are relevant to enterprise use cases.

Research scientists contribute to the flagship projects of the team, set up their own research agenda within the topics of the research team, supervise interns, and collaborate with their colleagues and the global AI community.  We expect all research scientists to also be capable of writing, maintaining, troubleshooting, and optimizing the research software that they work with.

Research scientists are also responsible for being on top of the latest trends and discoveries and for sharing their knowledge with their colleagues through internal communications and collaborative projects.

Research scientists are also responsible to act as scientific advisors for other teams in need of their expertise and contribute to the products of the company. 

To be successful in this role, we need someone who has:

  • A Ph.D. in machine learning, deep learning, computer science, artificial intelligence, or a related field.  

  • Preferred: 5 years of research experience post-Ph.D. and 2 years in leading a research team. 

  • A getting-things-done mindset with a desire to push the boundary of fundamental knowledge, while keeping practical applications in sight.

  • Experience in a topic related to Safety and security and, optionally, in working with large language models.  

  • Experience and mastery of scientific programming with Python and Numpy, and optionally also with Java, JavaScript, or R.  

  • Experience and mastery of deep learning programming in Pytorch and optionally with Tensorflow.  

  • Experience contributing to research communities and/or efforts including publishing papers at top international conferences such as (NeurIPS, ICLR, ICML, ACL, EMNLP, etc.)  

  • Desire to work in a diversified team.

For positions in the Bay Area, we offer a base pay of $231,240 - $404,760, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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