AMVETS Jobs

Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

One of our largest and most well-known clients has a new opportunity for a Level 3 Technician to join their team onsite in the Santa Clara, CA area. This role is in a video collaboration group providing audio / visual support.

Scope of Activity and Responsibilities:

• Quickly troubleshooting AV systems with minimal use of BKMs

• Engage external vendors for RMA replacement and out of scope maintenance

• Improvise and use creative troubleshooting to work around rooms that are "hard down”

• Building and maintaining IPL GC3 Files (removing and adding drivers)

• Updating Extron and AMX firmware for preventative maintenance

• Utilize an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems

• Managing and completing Quarterly Preventative Maintenance project

• Creating / Resolving break / fix tickets by monitoring client ticketing system

• Engaging customers' requests for meeting support

• Escalating large break / fix issues and workarounds to VC Lead Technician

• Manage site inventory and spares with use of database

• Acting as point of contact for Level 2 technicians

• Engaging VC Lead on site for large project deployments and floor renovations and escalations

This Technician will have frequent interaction with clients in-person as well as via phone, email, and IM. This candidate will be working with a dynamic team and cross-training to backfill for peer team members. Our client will challenge the candidate with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide the candidate with continuous hands-on training and experience.

Skills and Qualifications:

• 3+ years of audio / visual experience desired

• Complete knowledge of live sound signal flow

• Must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet

• Strong understanding AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)

• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting

• May be required to travel between sites using personal vehicle / company van

• Must be able to lift up to 35 lbs. solo

• May be required to walk / sit / stand / crawl / kneel for extended periods

• Must have excellent customer service skills

• Must have excellent written and verbal communication skills

• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Pay Rate Range : $26/hr. – $29/hr.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.