Job Information
CompuCom Level 3 Audio and Visual Technician in Santa Clara, California
e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client is currently seeking a Level 3 Audio-Visual Technician to join their team onsite in Santa Clara, CA. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands-on training and experience.
Duties and Responsibilities:
Quickly troubleshooting AV systems with minimal use of BKMs
Engage external vendors for RMA replacement and out of scope maintenance
Improvise and use creative troubleshooting to work around rooms that are "hard down”
Building and maintaining IPL GC3 Files (removing and adding drivers)
Updating Extron and AMX firmware for preventative maintenance
Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems
Managing and completing quarterly preventative maintenance projects
Creating / resolving break / fix tickets by monitoring client ticketing system
Engaging customers' requests for meeting support
Escalating large break / fix issues and workarounds to VC Lead Technician
Manage site inventory and spares with use of database
Acting as point of contact for Level 2 technicians
Engaging VC Lead on site for large project deployments and floor renovations and escalations
Skills and Qualifications:
Minimum 3+ years of audio / visual experience desired
Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
May be required to travel between sites using personal vehicle / company van
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
$26.00 - $29.00 per hour
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.