Kelly Services Conference Coordinator in Santa Clara, California
Location: Santa Clara, CA
Requirements: Need to have your laptop.
Length: 1+year – can be ongoing assignment
Contract position with Kelly OCG (Outsource Consulting Group). You will receive benefits including, Medical, Dental, Vision, 401k, paid vacation, holidays and sick time.
Responsible for building and executing an outstanding customer experience for all health care professionals and guests of the Johnson & Johnson Institute by providing stakeholder support, operational oversite and scheduling of conference and lab space for the J&J Institute location
Provide excellent customer service to all guests of the J&J Institute through registration, onsite support, successful meeting planning and execution.
Process meeting and lab space requests for J&J Institute locations, collaborate with Institute team members and maintain the site’s event calendar through Outlook, GoLims and CVent
Collaborate with meeting planners, professional education, sales training, internal and external stakeholders, etc. to coordinate all meeting & lab logistics in support of a service excellence culture
Problem solve on the spot, manage multiple tasks, while maintaining a positive attitude and outlook
Partner with and direct multiple support teams i.e., catering, facilities, cleaning services, security while building strong relationships that support an excellent customer experience
Utilize solutions-oriented thinking to resolve scheduling conflicts and accommodate special requests with external and internal stakeholders
Partner with lab staff, AV staff, event planners, and requestors daily to accommodate specific needs and/or last minute requests in support of a successful training experience for all guests and healthcare professionals
Take pride and accountability for all conference space within the J&J Institute - maintain a clean and orderly environment, have a proactive versus reactive approach to maintenance and cleaning needs to build the best customer experience for all stakeholders and guests
Process cancellations and/or rescheduled meetings/bookings and notify requestor and support teams and all associated support teams
Coordinate ordering of supplies with outside vendors, and uphold all aesthetic standards of the J&J Institute environment
Provide administrative support to create name badges, tent card and other meeting supplies upon request and work with security to coordinate badges ahead of arrival times
Process work requests, catering orders and weekly event reports for all resource functions in support of events, host huddle meetings with support teams t align on objectives for the upcoming week
Assist in the collecting and maintaining of data and metrics for all J&J Institute events and logistics to support the mission of Global Education Solutions
Work Environment: Office, surgical simulation laboratory, meeting rooms
High School degree is required, Bachelor's degree is preferred
Minimum of two years of experience working in a business or hospitality environment is required, preferably with scheduling system experience
Must be Customer service oriented
Attention to detail; Strong organizational skills, verbal and written communication skills, patience, and the ability to work in a team environment
Strong time management and prioritization skills required
Experience with coordinating multiple projects at once and working with all levels of associates to ensure their needs are met
Proficient with Microsoft office and Outlook required
Ability to photocopy, print, file, and compile necessary data entry
Ability to work evenings and weekends, when necessary
We appreciate all our applicants, but we are not able to sponsor now; no C2C or H-1B. No third-party suppliers.
There is no ‘per diem’ with this position, and must be able to work on W-2 hourly basis.
There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
As your local offices do not support this position, for immediate consideration, please apply online to this posting directly.
Resumes in MS Word are preferred.
If you have questions about the position, you may contact the recruiter at Leslie.Hesano@kellyservices.com ; however, your resume must be received via the official posting.
Why Kelly ® ?
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm