Job Information

Aston Carter Front Office Assistant Needed in Santa Ana, California


  1. Ensure Pre-Arrival patient process is complete.

  2. Assist new patients with Patient Information Forms.

  3. Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and

receipt payments accurately and follow through with all changes. Produce error-free batches which

include counting and balancing in agreement with EHR.

  1. Maintain knowledge of insurance requirements including patient financial obligations.

  2. Demonstrate proficiency in computer management systems.

  3. Knowledge of computer scheduling functions, using proper registration protocols with all new patients,

editing existing patient data, and utilizing proper visit types.

  1. Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process

arrived, cancelled, rescheduled, and no-show appointments per protocol.

Front Office Assistant 3

  1. Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.

  2. Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.

  3. Ensure patient areas are safe, clear, and free from hazards.

  4. Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.

  5. Receive, file, sort, and distribute all incoming and outgoing materials appropriately.

  6. Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.

  7. “Other duties as assigned”.


administrative skills, customer service, data entry

Top Skills Details:

administrative skills,customer service,data entry

Additional Skills & Qualifications:


• One (1) year minimum of Customer Service in any field preferred.

• Prior medical office experience preferred.


• High School graduate or equivalent required.

• Medical Terminology Certificate preferred.

• Current BLS for Healthcare Provider, must be from American Heart Association in person

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.