Job Information
Adecco US, Inc. Enrollment & Billing Associate in San Juan, Puerto Rico
Primary Responsibilities:
The Enrollment & Billing Associate is responsible for assisting members with issues related to enrollment and premium payments. This position acts as a liaison between member services and the enrollment plus finance departments. This position is responsible for reconciling enrollment and billing related discrepancies related to members.
• Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members
• Work on the customers applications, eligibility and fallouts arising out of discrepancies in the systems
• Ensure the accuracy and completeness of applications taken
• Billing activity includes monthly generation of member premium bills and payments received to fulfill those bills
• Correct all Billing discrepancies in a way that member no longer owes money
• Changes in Payment types as requested by Member
• Complete Account reconciliation of members post terminating the member from Services
• Works flexibly and cooperatively under supervision with all team members
• Completes all responsibilities according to established protocols, policies and standard practices plus adhere to regulatory compliance programs such as HIPPA
Required Qualifications:
• High school diploma/ GED or higher
• 1+ years of experience in a production environment (metrics)
• Proficient in MS Office with strong computer skills (e.g. multiple systems experience, keyboarding skills, Microsoft word, Power Point)
• Proficient in verbal and written English skills
• Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8am - 7pm AST (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)
Preferred Qualifications:
• Experience in medical billing /claims or enrollment
• Healthcare experience
Pay Details: $13.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.