Job Information

Oriental Bank Analyst, Regulatory Compliance (Audit) in San Juan, Puerto Rico

The Analyst, Regulatory Compliance is primarily responsible for providing support in the development, maintenance, and monitoring of the Compliance Management System, focused primarily on federal and local consumer protection laws and regulations for Financial Institutions in the banking business. Will work closely with the Compliance Officer and the Compliance Manager. Will have an active participation in the Regulatory Compliance Unit. Position will be working hybrid and is based in Oriental Center building, San Juan, PR.

Main Duties & Responsibilities:

  • Achieve the overall compliance annual plan objectives.

  • Works with other departments to improve internal controls, and operational processes.

  • Support in the creation of training materials.

  • Responsible for the Bank regulatory testing and monitoring of consumer protection laws, regulations as well as the policies, guidelines, and procedures in place in order to ensure compliance with applicable federal and local laws and regulations. Draft compliance reports and report such findings to Management.

  • Reviews corrective action plans and follows-up.

  • Responsible for performing statistical analyses of customer complaints and claims data to identify noncompliance existing trends, their root causes, and potential compliance risk.

  • Collaborate with the assigned tasks related to the complaints management function of the Monitoring & Testing Unit as required, including the review of cases, preparation of reports, discussing observations with the business units, etc.

  • Support in reviewing and handling consumer and customer claims.

  • Participate in the development, maintenance, and execution of general compliance periodic risk assessments.

  • Support Management in the implementation and/or revision of the compliance policies and procedures.

  • Monitor the proper and timely filing of regulatory forms and reports required by federal and local law.

  • Collaborate in the preparation of new products and/or services documentation and procedures.

  • Assist in answering consultations, in the review and approval of publicity materials, advertisement and contest rules. Also collaborate in any special project as assigned.

  • Maintain management informed of new laws and regulations, and/or changes thereof. Attend to meetings and conferences regarding changes to local and federal regulations to support business and/or operational areas on the implementation of new laws, rules, regulations, guidelines, etc.

  • Advice business units and Management regarding regulatory compliance matters.

  • Other duties may be assigned.

    Minimum Requirements:

  • Bachelor’s degree in Business Administration, Accounting, Finance or related field required.

  • Two (2) years of experience in compliance, internal audit or any other related area required.

  • Minimum education and/or experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

  • Knowledge of financial institutions policies and procedures preferred.

  • Knowledge in federal and local consumer protection laws and regulations preferred.

  • Ability to read, analyze and interpret laws, regulations, trade journals and legal documents. Must be able to respond to common inquiries from regulatory agencies, courts and external consultants required.

  • Excellent written and verbal communication skills in English and Spanish with a demonstrated ability to write communications clearly, concisely, and effectively required.

  • Excellent computer skills, including Microsoft Office (Word, Excel, Power Point) required.

  • Analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.


    Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

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Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

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Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (

Política de Privacidad de Reclutamiento