Job Information
TEKsystems Desktop Support in San Jose, California
Description:
Job Description:
The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
Responsibilities:
• Day-to-day support operations for the end user
• Ensuring data integrity in the Asset Management system
• Providing enhanced support to users
• Disposal of end user hardware
• Proactively refresh End of Life (EOL) systems
• Provision computer assets in the new hire on boarding process
• Assist in remediating unhealthy SMS and AV clients
• Supporting video & teleconferencing hardware
• Review and disposition of end user hardware requests
• Representing the EUS team in global infrastructure improvement projects relating to end user devices and services
• Become a trusted advisor who consults with users on best practices and recommended courses of action
• Resolve issues confidently and quickly in an walkup IT lounge environment
• Learn, implement and train others on new technologies
Job Requirements:
• 1+ years of desktop support experience, preferably in a medium to large end user environment
• Knowledge of universal client image creation, management and testing
• Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
• Proven ability working with cross functional teams
• Knowledge of client and server operating systems, and machine architectures in a Windows environment.
• Knowledge of client and system architecture for Mac is preferred.
• Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base
• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.
• Expertise in configuration and use of iOS and Android devices
Skills:
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Top Skills Details:
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Additional Skills & Qualifications:
Customer Service oriented, friendly, and sincere. They are looking for people to be IT Consultants, rather than just someone who fixes their issues. The hope is that employees will feel comfortable consulting these technicians on issues, purchase, migrat
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.