Job Information
Conn's HomePlus Specialist, Collections Agency Support in San Antonio, Texas
Overview - The Agency Support Specialist role is to provide rich support and maximize results for Agency Management. Agency Support Specialist will help in providing and maintain the relationship with 3 rd party outsourced agencies in regards to Latitude and AIM (Agency Interface Management) including, but not limited to system set up, maintenance, realignment, and allow for efficient use of all account placements, organizational effectiveness and performance.
Key Duties & Responsibilities The Agency Support Specialist’s responsibilities include, but are not limited to:
Media pull
Zip account documents
Loading zip files to SFTP sites
Recall multiple accounts individually and in batches
Place multiple accounts individually and in batches
Research accounts that are not placing due to conditions on account
Validate placements and recalls
Gather placement and recall requirements
Respond to account inquiries for placed accounts
Create exception reporting
Audit accounts placed
Troubleshoot AIM issues
Assist with invoicing, researching discrepancies, and reconciliations
Maintain service levels
Other duties as assigned
Required Experience
Education – High School Diploma or Equivalent
Proficiency in Microsoft suite of products (Word, Excel, PowerPoint, Access, and others)
Flexible and open to change in a high volume, fast paced environment.
Preferred Experience
- Minimum 2 to 3 years related experience.
Skills & Abilities
Work well independently as well as in a team environment
Strong organizational, multi-tasking and time management skills
Detail oriented with analytical, critical thinking, and problem solving skills
Interpersonal, verbal, and written communication skills.
Self-motivated, goal oriented, resourceful, and driven personality.
Working Conditions
Work is performed in an office call center environment.
May require prolonged periods of sitting/standing.