Job Information
ASM Research, An Accenture Federal Services Company Salesforce Administrator in San Antonio, Texas
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
Provide advanced administration support for Salesforce.
Resolve escalated issues.
Handles user requests for system needs and upgrades that are unique or complex and require additional research.
Implements various applications of a highly complex nature.
Optimize system performance.
Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
Performs root cause analysis and diagnostics on the more unique or complex production systems.
Collaborate with cross-functional teams to implement complex configurations and enhancements.
Conduct thorough troubleshooting and provide guidance to Tier 1 and Tier 2 administrators.
Applies scripting methodologies to automate related tasks.
Minimum Qualifications
Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
5+ years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills
Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Exceptional customer service skills.
Advanced experience with cloud infrastructure, digital workspace, and storage technology.