AMVETS Jobs

Reseller Operations Analyst I

at Lucid Software

Salt Lake City, UT

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

We are looking for an energetic, analytical, passionate, and organized individual to join our GTM Strategy & Operations team. Our channel sales program is growing rapidly and we need someone who can help us build a data-first channel strategy, standardize processes, and ensure the success of Lucid’s channel partners and sales team.

Responsibilities

• Oversee reseller transactions to maintain SLAs and support sales, finance, and customer success as it relates to partner satisfaction

• Maintain the integrity of key reseller data within all account records in Salesforce.com and other systems of record

• Identify, contract, onboard, and manage relationships with Lucid’s channel partners.

• Work closely with Revenue Operations to build, document, and train sales executives on channel process workflows, ensuring proper implementation and optimal end-customer experience

• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth

• Liaise with key business partners to align on the program execution - including sales, business systems, analytics, finance, customer success, and legal

• Complete strategic ad hoc business analyses as required by senior management

• Analyze and report reseller performance metrics to leaders, and ensure data-backed decision-making

Qualifications

• Bachelor’s Degree

• Experience working with Salesforce.com, HubSpot, or other CRM

• Minimum of 1 year relevant experience

• Able to work independently, collaboratively, and on multiple initiatives at the same time with a demonstrable record of driving results

• Detail-oriented and organized to ensure work is complete, accurate, and timely

• Resourceful, innovative, and always looking for ways to drive process improvement and act as an agent for change

• Strong verbal and written communication with good interpersonal skills to build relationships with key stakeholders

• Able to work efficiently in Microsoft Excel (e.g. lookups, pivot tables, complex formulas).

• Demonstrated ability to independently research, document, and present business-relevant topics

• Experience contributing to functional projects, programs, and process improvements

• Independent, highly motivated, and has the ability to thrive in a fast-paced, startup-type environment

• Strong Excel and analytical skills and experience using Salesforce.com

• Ability to build rapport with go-to-market teams and a curious mindset to continuously seek to learn about the challenges and insights sales teams face in the marketplace

Preferred Qualifications

• Prior experience working in a SaaS company

• Experience building or operating within a high-growth company

• Business background (Economics, Analytics, Statistics, Finance, Information Systems, Math)

• Worked with Salesforce.com, Tableau, SQL, and Excel

• Experience working in a channel sales environment

We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.