Job Information
Utah State Job Bank Health Program Representative in SALT LAKE CITY, Utah
*Seeking candidate with excellent customer service skills AND medical program experience to join the Office of Managed Health Care. *
To provide education to Medicaid and CHIP members regarding their benefits and support members with their health/dental plan enrollments. Education is completed statewide by phone. Tobacco cessation phone education and follow-up is provided for pregnant Medicaid members. The job requires continual login to the Genesys phone system to answer calls from members and providers for plan selections and changes, access to care issues, billing problems, MyBenefits registration and eligibility issues, and a variety of other issues.
Preference may be given for the following.
- PRISM and eRep experience
- Software proficiency- Word, Excel, PowerPoint, Google Docs
- Medicaid and Chip program knowledge
- Excellent Phone Skills- Call center experience
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- For more information on the program, please click here.{rel="noopener noreferrer" target="_blank"}
Note: as of April 8, 2024, DHHS employees will be working a hybrid schedule, which includes 2 office days per week and 3 telework days.
Why work for the Utah Department of Health and Human Services? In addition to the rich benefits{rel="noopener noreferrer" target="_blank"} the State of Utah offers, the department offers:
- On-site fitness center, for a minimal membership fee
- UTA Eco Pass, at a discounted monthly rate
- Teleworking opportunities with a minimum 2 office days per week beginning 04/2024.
- On-site day care center at the Cannon Health Building with First Steps Day Care - contact for rates and availability, 385-382-4012 or firststepschildcareslc@gmail.com{rel="noopener noreferrer" target="_blank"}
For more information on the Utah Department of Health and Human Services, please click here{rel="noopener noreferrer" target="_blank"}.
If offered this position, your employment will be contingent upon passing a background check and review. There will be no cost to you for this check. This check will include fingerprinting, which will be available at various DHHS locations for your convenience. Fingerprinting will be completed prior to your first day of employment. You may review the policy by clicking here.{rel="noopener noreferrer" target="_blank"}
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