Job Information
University of Utah Guest Services Coordinator in Salt Lake City, Utah
Details
Open Date 04/19/2024
Requisition Number PRN38328B
Job Title Program Assistant
Working Title Guest Services Coordinator
Job Grade C
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40 hours/week
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Tuesday through Saturday, with flexibility for occasional shifts on evenings, weekends, and holidays as required.
VP Area President
Department 00340 - Red Butte Garden & Arboretum
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $17.00 -$18.00/hourly, depending on experience.
Close Date
Open Until Filled Yes
Job Summary
Are you passionate about engaging with people and providing outstanding customer service in a vibrant setting? Do you excel in efficiently organizing information and utilizing a mix of verbal, written, and visual communication techniques? If you thrive in handling a variety of situations with skill and adaptability, then we invite you to join us as an integral part of our guest services team.
Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route.
https://commuterservices.utah.edu/uta/
https://commuterservices.utah.edu/campus-shuttle/
https://www.redbuttegarden.org/directions/
An excellent benefits package is included (seeherefor a full description of the benefits package):
Generous retirement plans for qualifying individuals
Paid parental leave (in addition to FMLA )
Paid holidays per year plus vacation and sick accruals each month
Exceptional health insurance options that are both affordable and allow access to care through the University of Utah health system
Tuition reduction for employees and family members
Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available
Free public transportation pass (seeherefor more information)
Responsibilities
Coordinate Daily Operations : Lead and manage the daily operations of the guest services team, ensuring smooth functioning of sales processes for admission tickets, memberships, and concert tickets. Direct guests to resources for garden-related inquiries, programming, and special events.
Provide Outstanding Customer Service : Lead by example in delivering exceptional customer service. Greet guests warmly and attend to their needs with enthusiasm and professionalism.
Issue Resolution : Assist the team in resolving issues and addressing concerns raised by guests, ensuring their satisfaction and a positive experience.
Information Management : Gather and organize information from various garden departments to effectively communicate to the guest services team. Update our internal knowledge base with clear writing and visuals to equip team members for effective customer communication.
Special Events : Develop trainings and update knowledge base for upcoming special events. Support the will-call operation during our summer concert series and assist with various other special events and programs as needed.
Performance Monitoring : Monitor team performance, offering coaching and feedback as needed to ensure team members meet or exceed guidelines and expectations.
Operational Support : Support general operational needs and perform other duties as assigned by management.
Minimum Qualifications
Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.
Bachelor’s degree in a related field may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Previous experience in customer service or guest relations role, preferably in a hospitality or entertainment setting.
Strong leadership skills with the ability to motivate and inspire a team towards excellence.
Excellent communication skills, both verbal and written.
Detail-oriented with strong organizational and multitasking abilities.
Proficiency in using computer systems, including point-of-sale and knowledge base software.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.