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As the Director of Service Delivery, you will work alongside the Senior Director of Service Delivery and associated team members on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results. In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 RCM solution and inform our strategy. The Director of Service Delivery is also responsible for supporting a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams.

This is a highly visible role for talented leaders who are proven operators that are passionate about improving the patient experience, relentlessly focused on operational excellence, and driven to deliver operational results. The ideal Revenue Cycle Leader will be at the forefront of service delivery model and have a central focus of transforming the end-to-end operations of multi-hospital systems. The successful leader will understand the unique advantage of having a proven global operating capability driven by proprietary technology and measures that enable scale to support a rapidly growing organization.

Duties

• Work closely with your client’s Service Delivery team and other internal functions

• Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance

• Change management

• Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs

• Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation

• Conduct necessary analytics required to clearly communicate to clients both overall performance as well as specific ad-hoc subject matter areas

• Work hand in hand with internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified

• Support execution of action plans to improve operational and metric performance leveraging pre-identified drivers/risks/barriers

• Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)

• Support projects that will improve operational performance metrics.

• Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the Director’s specific client but also across other R1 clients

• Other duties and responsibilities as assigned

Experience

•At least 8-10 years of RCM Operational experience with at least 4+ years in progressive leadership roles

For this US-based position, the base pay range is $109,118.00 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.