Job Information
SP PLUS CORPORATION Customer Service Representative in SALT LAKE CITY, Utah
Customer Service Representative
Requisition ID 2024-42999
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-UT-SALT LAKE CITY
Location Name 98966 - SOUTH GARAGE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 90 SOUTH 400 WEST
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City SALT LAKE CITY
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province UT
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 84101
JobLocation_Header SALT LAKE CITY UT United States
Position Type (Portal Searching) Part-Time
Category (Portal Searching) Customer Service/Support Overview
SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. Salary Range: $17.00 per hour Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity. The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Responsibilities
What you'll do Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility * Assists customers in making payment to fully automated revenue control equipment * Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise * Assists in the management of the day-to-day activities of the assigned location. * Monitors parkers in pay-in lanes * Makes every customer interaction a moment that matters through friendly and professional conduct. * Willing to assist customers that have forgotten where they parked their vehicle. * Performs other necessary functions as assigned. * Conducts garage and facility audits as required by management. * Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct. * Makes change (if required) for customers before transactions. * Quotes rates for parking services. * Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily. * Resolves customer complaints independently or with the aid of a supervisor. * Answers telephone in a prompt and courteous manner (if required). * Maintains cleanliness of facility and picks up trash in the surrounding area. * Presents themselves professionally (neat appearance and in uniform) at all times while at work. * Arrives... For full info follow application link.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citi zenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.